Privacy Policy

This Privacy Policy describes how Wira Putra (“we”, “our”, “the atelier”) collects, uses, stores, and protects personal data provided to us through this website and through the service intake process. We operate in compliance with the Personal Data Protection Act 2010 (Malaysia).

By submitting an enquiry through our website or engaging our services, you agree to the handling of your personal data as described in this policy.

1. Data We Collect

1.1 Information You Provide Directly

When you submit an enquiry via our website contact form or intake request, we may collect:

• Your name
• Your email address
• Your telephone number (if provided)
• Details about the watch or service you are enquiring about
• Any other information you include in your message

1.2 Information Collected Automatically

When you visit our website, certain technical information is collected automatically, including:

• IP address and browser type
• Pages visited and time spent on those pages
• Device and operating system information
• Referring URL

This information is collected through standard web analytics and is used solely to understand how our website is used and to maintain its performance.

1.3 Cookies

This website uses cookies. For full details of the cookies we use and how to manage your preferences, please read our Cookie Policy.

2. How We Use Your Data

We use the personal data you provide for the following purposes:

• To respond to your enquiry and discuss your service requirements
• To process and manage a service request once agreed
• To contact you regarding the status of a watch in our care
• To maintain service records where relevant to a piece’s history
• To comply with legal or regulatory obligations

We do not use your personal data for marketing purposes without your explicit consent, and we do not sell, rent, or share your personal data with third parties for commercial purposes.

3. Legal Basis for Processing

Our legal basis for processing your personal data is:

• Your consent, where you have submitted information through our enquiry form
• The performance of a service contract, where you have engaged us to service a watch
• Legitimate interests, where we process technical data to operate and improve this website

4. Data Retention

We retain enquiry and service records for a period of seven years following the completion of a service or the closing of an enquiry, unless a longer retention period is required by law or requested by the client for provenance purposes. Technical and analytics data is retained for a period of up to twenty-four months.

You may request deletion of your personal data at any time, subject to any legal or contractual retention obligations that apply.

5. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Access to personal data held by the atelier is restricted to individuals who require it to carry out their duties.

While we take these precautions, no method of electronic transmission or storage is entirely without risk. If you have concerns about how your data is handled, please contact us directly.

6. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent to the processing of your personal data
• Request that we limit the use of your data in certain circumstances

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable period and in accordance with applicable law.

7. Third-Party Services

This website may use third-party services for analytics and functionality (such as web fonts and icon libraries served from external CDNs). These services may collect limited technical data in accordance with their own privacy policies. We do not control these services and encourage you to review their terms independently.

We do not embed third-party advertising or tracking pixels on this website.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the revised date at the top of this page will be updated. Material changes will be indicated clearly. Continued use of this website after an update constitutes acceptance of the revised policy.

9. Contact

If you have questions about this policy or wish to exercise your data rights, you can reach us at:

• Email: [email protected]
• Phone: +60 3 2143 8729
• Address: 56 Jalan Imbi, 55100 Kuala Lumpur, Malaysia

Related documents: Terms & Conditions  ·  Cookie Policy