Terms & Conditions

These Terms and Conditions govern your use of the Wira Putra website at wiraputr.sbs and the engagement of horological services provided by Wira Putra (“we”, “our”, “the atelier”). By using this website or submitting a service enquiry, you agree to these terms. If you do not agree, please do not use this website or engage our services.

1. About This Website

This website is provided for informational purposes and to facilitate enquiries about our horological services. The information contained on this site describes our services, approach, and pricing in general terms. All pricing shown is indicative; final pricing is confirmed following a service intake assessment.

We make reasonable efforts to keep the information on this website accurate and current, but we do not warrant that all content is complete or free from error. We reserve the right to update or withdraw content without prior notice.

2. Service Engagement

2.1 Enquiries

Submitting an enquiry through our website does not constitute a binding service agreement. A service is engaged only once a written or verbal agreement has been reached between us and the client following intake assessment.

2.2 Intake Assessment

All watches submitted for service are subject to an intake assessment. We will document the condition of the watch at the time of receipt. The scope of work and final pricing will be confirmed following this assessment and before any service work begins.

2.3 Client Consent for Non-Reversible Actions

We will not undertake any non-reversible action — including parts replacement, case modification, or surface treatment — without first consulting the client and obtaining consent. This applies in all service pathways and is particularly observed in Collector & Vintage work.

2.4 Timelines

Service timelines are indicative and may be affected by parts availability, the complexity of work discovered during assessment, or other factors outside our control. We will notify clients of any material changes to expected timelines without requiring the client to follow up.

3. Client Responsibilities

Clients are responsible for:

• Providing accurate information about the watch at the time of enquiry and intake
• Disclosing any known damage, modifications, or previous service history where known
• Collecting their watch within a reasonable period following notification of completion
• Keeping their contact details current with us during the service period

4. Custody and Liability

4.1 Custody During Service

We take reasonable care of all watches in our custody during service. Watches are held in secure storage and handled only at the workbench. We maintain records of all pieces in our care.

4.2 Limitation of Liability

We exercise professional care in carrying out all service work. However, our liability for any loss or damage arising from services is limited to the value of the service fee paid for the specific service in question, except where liability cannot be limited by law.

We are not liable for pre-existing faults or conditions in a watch that were not identified or disclosed at intake, or for deterioration arising from the natural ageing of components.

4.3 Third-Party Parts

Where replacement parts are required, we source components appropriate to the watch and service type. For vintage or collector references, we source period-correct components where available through our specialist supplier network. We do not carry liability for the availability or lead time of third-party parts.

5. Payments

Payment terms will be confirmed at the time of service agreement. We typically request payment on collection or delivery. We reserve the right to retain a watch until payment for completed service work has been received in full.

6. Intellectual Property

All content on this website — including text, design, layout, and images — is owned by or licensed to Wira Putra and is protected under applicable intellectual property law. You may not reproduce, distribute, or commercially exploit any content from this website without our written permission.

7. Website Use

You agree to use this website only for lawful purposes. You must not:

• Attempt to gain unauthorised access to any part of this website or its infrastructure
• Submit false or misleading information through our enquiry form
• Use this website in a way that disrupts its operation or availability
• Scrape or harvest content from this website using automated means

8. Third-Party Links

This website may contain links to third-party websites for reference. We do not endorse or take responsibility for the content, privacy practices, or accuracy of any third-party website. Accessing linked sites is at your own discretion.

9. Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from these terms or from the provision of our services will be subject to the jurisdiction of the Malaysian courts.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. The revised date at the top of this page will reflect the latest version. Continued use of this website after any update constitutes acceptance of the revised terms.

11. Contact

If you have questions about these Terms and Conditions, please contact us at:

• Email: [email protected]
• Phone: +60 3 2143 8729
• Address: 56 Jalan Imbi, 55100 Kuala Lumpur, Malaysia

Related documents: Privacy Policy  ·  Cookie Policy